COVID 19 – Delivery times and operational changes in place – Updated 20th June 2021

Posted on 4th June 2020 by Categories: Blog, Malt Miller Info Tags: , , ,

Updated 20th July 2021

Orders to England, Scotland, Wales and Northern Ireland are being delivered by DPD in most cases within 24hrs.

Orders to the EU, more information on this can be found here of countries we are now shipping to.

We will keep updating this post with any changes as the information reaches us.

Quick read about the order process at present:-

  1. Orders are being taken as per normal at this time, we are working to a 12 hour order processing time with most orders leaving us for next day delivery if ordered before 12pm
  2. DPD will text / email on the morning of your delivery, usually before 11am, giving a 1 hour time slot for delivery

For more detailed explanations of the above, please read below

Update on Order processing and delivery timings

Order Processing – 12hrs

As mentioned at the start, we are currently turning orders around within 12hrs (working time), DPD has increased the collections from us to help support and ensure we are getting the most amount out each day.

DPD Deliveries

In mainland UK we are using DPD as our delivering partner. DPD will send a TEXT / EMAIL on the morning of your delivery, this is usually by 11am.

Split Deliveries

At this time due to the volume of orders and parcels that the courier network is handling it is possible that orders which are more than one box can arrive at different times. To check if your order is more than one package you find on your DPD label if it is 1 of 1, or 1 of 2, or 1 of 3 etc printed on the label. If you have only received part of your delivery it is common for the remainder to arrive the next day, so don’t panic if this happens.

Saturday Deliveries and Timed Next Day Delivery

As of the 7th of December DPD have suspended this service due to the increased demand on the courier network, so we had to remove this option from the website, we will bring it back as soon as they reinstate these services.

Royal Mail Delivery Option

If your order is under 600g customers are able to choose RM small package 1st class delivery. At present we are seeing delivery times of 1 – 5 days.

Collections

As of 1st July 2020 we have added the option to collect from our warehouse. If you wish to use this option please choose at checkout. We will call you when your order is ready and talk through our safe collection policy.

Telephone

We are pretty much back to normal on calls now, and taking as many as we can, however there are certain things which we can handle better on email such as any errors or problems with your order. If we are unable to answer your call you’ll hear a recorded message which will point you to our Contact Us page where you can provide us with details of your query and we will do our best to get back to you as soon as we can.

Visiting Us and Browsing – CLOSED until further notice

After the easing of lock down on the 19th of July we have decided to keep the building a closed site, this is to protect the team and also to avoid someone coming in that could potentially ping everyone by being in close proximity and end up causing a total shut down. When the rules ease around track & trace in relation to self isolation then we will reassess this and how we can start to welcome customers back in to see us.

Brew Days – CLOSED until further notice

With the easing of lock down on the 19th of July we have decided to keep the building a closed site, this is to protect the team and also to avoid someone coming in that could potentially ping everyone by being in close proximity and end up causing a total shut down. When the rules ease around track & trace in relation to self isolation then we will be bringing Brew Days back. This will start with all customers who have existing vouchers first and then opening up for others to buy vouchers.

Product Availability

We have increased our orders with our suppliers on all products which you are buying in bigger volumes, some suppliers who are not based in the UK have a much longer lead time, so unfortunately you might see some out of stock on products from outside of the UK. We would suggest that at this time if you look for an alternative ingredient if you wish to have your order sooner, or if you are happy to wait you can sign up to the product waitlist so that the site then emails you once its available again, as we will not be able to answer every query about when stock is going to be available at this time.

A key job we do everyday is the breaking down of the products we buy in bulk to portion these up suitable for home brewing. This is a job that of course takes time to do correctly, we are doing this on a daily basis to do our best to keep all products in stock all of the time, if something is showing out of stock then please join the product Waitlist on the product page, and the site will then email you once it is back into stock.

7 thoughts on “COVID 19 – Delivery times and operational changes in place – Updated 20th June 2021”

  1. Martin Hudson says:

    Just a quick note to say all the best to all the fantastic team at The MaltMiller and see you on the other side.

    My last order delivered before the world went mad was for 6 recipes created on the recipe generator, including my pimped up version of Robs Twisted Stout. I’ll let you know how it comes out.

    So a busy time in the brewery and its all down to you guys….Thanks

    Cheers

    Martin

  2. Dave Parry says:

    Echoing Martin’s comments above, just wanted to say what an amazing effort you guys have put in, in difficult circumstances. I understand that at some point you were going to have to stop entirely as a result of government advice, availability of supplies, DPD capacity or the available of your staff.

    Well done to them all for their weekend working last weekend, but you have almost certainly taken the right decision if you can’t maintain social distancing and other recommended practices.

    We look forward to you opening again, in whatever capacity, as soon as it is safe and practical to do so. In the meantime, stay well all you homebrewers out there. If you’ve used all your maltmiller supplies, why not google for ‘Foraged Beer recipes’ and experiment.

  3. simon.lovell2 says:

    A brew day and a beer are a good way of lifting the spirits in these strange times. Thanks to all at the Malt Miller for your hard work making it still possible.

  4. I have always been impressed by your quality of product and excellent, professional and friendly service. It is a credit to your staff that neither has suffered during these difficult times. Brilliant work, guys. Thank you so much for allowing us all to continue with what is for some people, more therapeutic than a hobby.

  5. Matt says:

    Thank you for the clear and detailed communication on these matters.

  6. Neil Lang says:

    Hi Rob, best wishes from Normandy – under the circumstances, you and team have delivered exeptional customer service, and I think the measures you have introduced are entirely sensible. Hoping you are not going to have to shut down on Thursday, but just wanted to thankyou all for doing your level best!

    1. Robert Neale says:

      Hey Neil, thanks for your best wishes, we are all fine and will remain open and sending orders, in the safest way possible throughout. No one wants to lockdown dry!!

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