How do I get an update on my order/delivery?

There are a few different ways to find out the status of your order with us. Our team aim to have all orders picked, packed, then shipped within 48 hours of receiving the order, this is for all orders regardless of the shipping option chosen. So in first 24 hours you can find information on our site to see if we have started work on your order.

For those customers who place an order and have an account with us you can go to your account page and view the status of your order here. If you don’t have an account then you can create one and then repatriate the order to your account as long as you use the same email address as the order was placed with.

Then depending on the shipping method you chose the timing of delivery will vary and the ability to track the delivery, more information can be found on our delivery page.

There are some extra busy times of the year where unfortunately courier times can and do increase due to increase in demand i.e. Black Friday, Christmas build up, after Bank Holidays, the latest information is always on the chosen delivery company website for each area or on their specific app.

For those choosing Royal Mail – If you have not received your order after 14 days (21 days during strike action) please use the contact form to let us know

For those choosing EVRI – please download the EVRI app to get the latest position of your parcel and learn about any possibly delays

For those choosing DPD/DHL – please download the relevant DHL/DPD courier app to get the latest information regarding your parcel and to learn about delays in the system