International orders: Customs clearance and delays

Whilst courier shipping time is stated this is a guide and may be extended due delays clearing customs. This has always been the case with countries which are outside of the EU but now we are no longer within a customs union with EU countries customs delays are inevitably going to happen to EU countries, from time to time.

We provide an electronic customs declaration with every order we ship; this will minimise the number of the questions customs need ask in order to clear the import of the shipment. However, a proportion of all orders will be subject to checks that the declaration is truthful, and in some cases, they will physically inspect the contents of the shipment.

The courier will collect information on behalf customs but sometimes answers to questions can lead to additional questions being asked. Your government regards the recipient of the goods as the importer and sees it as your responsibility to ensure that all goods coming in comply with regulations and are not prohibited. As such whenever the customs department requires additional information, they will contact you in the first instance. We will always do our best to assist with answering those questions, if you need us to, but please do ensure you have read up on the restrictions surrounding ordering hops, (above) before you place your order.

It is also important to pay any VAT, import duty and DHL’s handling charge promptly, as delivery will not be made until those are paid.