For those wishing to know the cost of delivery you can choose to add items to the basket on the website and it will calculate based on location and order size, or use the following handy calculator.
We accept orders for local collection from our warehouse, however customers are not able to enter the building to browse or purchase items without an order being placed in advance, please read this link for more details on the process for collection orders.
Royal Mail 1st class
The RM service we use is 1st class small packet, this is not a tracked service, orders are processed in the same way as our courier orders so within 24hrs from receipt, then shipped. Whilst mostly we are seeing deliveries take just a couple of days please do not use this service if your order is at all urgent or time/temperature sensitive as some deliveries are taking much longer. If you have not received your order after 14 days please use the contact form to let us know.
UK Courier Delivery
Our team work Monday to Friday picking and packing orders, typically orders are processed within 24 hours from receipt (Monday-Friday), with most orders leaving us for next day delivery if ordered before 12pm.
Example, orders placed Monday to Thursday before 12pm we aim to process that same day for dispatch on 24 hour delivery the following day. Orders placed after 12pm on a Friday these go into the following weeks orders so are processed on the following Monday with and aim for dispatch that same day for delivery Tuesday.
However during busy periods this can increase, registered customers you can check the status of your order in your account order history should you wish to know how it is progressing. Those using Guest Check out can create an account and then add the order to your account using the Order Repatriation page.
Mainland UK we use a leading next day courier who will provide tracking details of your order from when we start to process it, then a TEXT / EMAIL on the morning of your delivery, this is usually by 11am. They will make one attempt at home delivery, if there is no-one home to receive the delivery they will leave a card and take the delivery to one of their Pick Up Points for you to collect. We always recommend ensuring you order to an address where someone will be able to accept the order as not all Pick Up Points will accept large/heavy deliveries, you can also download the relevant courier to track and manage your delivery.
Some larger items (Kegerators, G70, Glycol Chillers etc) – are either too heavy or too fragile to send in the courier network, so the safest method will be selected by our customer service team if your purchase falls into this category. The customer service team will contact you to inform you to ignore any courier tracking information and provide you with your pallet delivery information.
Orders to England, Scotland, Wales and Northern Ireland are being delivered by courier in most cases within 24hrs. Pallet deliveries are being deliveried within 48hrs.
FREE UK DELIVERY
Free Courier Delivery on all UK Mainland orders over £100.00
Free Courier Delivery Northern Ireland, Isle of Man, Scottish Highlands and Islands, Scilly Isles orders over £250.00 & under 30kg, over £300 & 30-60kg
Scottish Highlands and Islands postcodes – Free Courier Delivery on orders over £250 under 30kg, over £300 & 30-60kg
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
International Delivery Information
For customers outside of the UK our courier partner is DHL who offer two levels of service.
DHL Express – This is a premium On Demand Delivery (ODD) service, offering digitised customs documents and clearance, email/text notifications, full tracking using the free DHL app and the ability to adjust and amend delivery times and location. All of this on top of the fastest most reliable international shipments possible for online shopping. To take advantage of this orders placed before 11am each day (UK Time) Monday-Friday will leave the same day and where applicable be next day delivery (see chart below for zones with next day).
DHL Economy Select – Do you have a shipment that is less time-critical but must be delivered within Europe within a fixed transit time? Then choose DHL ECONOMY SELECT. Extensive service to over 30 European countries using the DHL road freight network. Monitor your shipment progress with Track and Trace.
Post Brexit Change to ordering – Import One-Stop Shop (IOSS) – 1st of July 2021
The following applies to all business (us) to customer (you unless you are a business) orders placed on our site:
Orders containing products under £135.00 (including the value of VAT at your local rate), this will go through IOSS. This means that VAT will be collected at your local rate and added onto your order by our website rather than the courier. The shipping cost will also have your local VAT rate applied to it. This should make smaller orders much easier to place and ship across Europe and you knowing all costs at point of ordering.
Order Containing Products £135 and over (including your local VAT rate), these will not go through IOSS and you will not be charged VAT by our website. However the courier will pay this at your local rate and then request this from you before they will deliver your goods, along with the duties and service charge.
Courier Service Charge – every order shipped outside of IOSS will have a courier charge applied to it and you will be contacted to pay this before delivery. It is what the courier charges for handling your customs order, this varies depending on your location (see chart below), on a larger order this will seem more acceptable.
Business to Business Orders, if you are a business ordering from our website all orders are shipped without IOSS and you will be not be charged VAT by our website.
Import Duty & Local VAT– this is calculated based on the contents of your order, volumes, price, their country of origin, your location, so every order can and will be different. The managing of this is why the courier charges the above fee, some items have it applied and some don’t, it will vary country to country. This can be anything from 1-10% each item, but in most cases it will be less than the UK VAT you used have applied. You can look up the rates here: https://trade.ec.europa.eu/access-to-markets/en/content/ using the codes which are on the additional information tab on each product page.
Please remember these fees will need to be paid at your end when not ordering within IOSS to the courier before delivery, declining to pay them will result in your order not being delivered and a further cost to have them redelivered and any refunds offered will be excluding products which cannot be resold i.e. malts, yeast, hops and minus any charges incurred for failed delivery.
UK VAT Free – our website will not be applying UK VAT to your purchase as it did prior to 2021, this was 20% on all orders previously.
DHL shipping charges are calculated on the website in your basket based on the exact shipping weight of your parcel. You can also use the Shipping Calculator at the top of this page to see the estimated price.
DHL Express Zones
Belgium*, Channel Islands, Republic of Ireland, Luxembourg, Netherlands*
France*, Germany*, Monaco
Austria*, Denmark*, Finland*, Italy*, Portugal,* San Marino, Spain*, Sweden*.
Andorra, Bulgaria*, Croatia, Cyprus*, Czech Republic*, Estonia*, Greece*, Hungary*, Latvia*, Lithuania*, Malta*, Poland*, Romania*, Slovakia*, Slovenia*.
Albania, Bosnia & Herz, Canary Islands, Faroe Islands, Gibraltar, Greenland, Iceland, Isarael, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey
For the latest transit times between an origin and destination address, as well as the availability of our DHL Express services, please refer to the DHL Capability Tool at http://dct.dhl.com
Europe DHL Economy Select
Europe Zone 1
Belgium, Luxembourg, Netherlands, Republic of Ireland
Europe Zone 2
Channel Islands, France, Germany, Monaco
Europe Zone 3
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.
Europe Zone 4
Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.
Europe Zone 5
Gibraltar, Liechtenstein, Norway, Switzerland