Delivery
The Headlines, Free EVRI delivery for orders over £65.00*. Free DHL delivery for orders over £100.00*
*to most areas
At The Malt Miller we firmly believe that how an order is delivered is, as far as possible, the choice of the customer. As such, depending on the weight and delivery location we have added up to 5 different delivery choices.
Delivery costs are calculated during checkout and are based on the destination and the weight of an order. We have a myriad of delivery options meaning it would be confusing to list costs for every option.
At any point whilst browsing simply click the basket button and shipping will be calculated for you.
Orders are prepared Monday to Friday and are processed within 48 hours from receipt (Monday-Friday), most orders leave us for next day delivery if ordered before 12pm.
Registered customers can check order status in account order history Those using Guest Check out can create an account and then add the order to your account using the Order Repatriation page.
Collections
We welcome customer collections. Please enter your order and pay as normal through the website choosing “COLLECTION” at checkout. As soon as your order is ready a member of staff will let you know your order is ready for collection.
Royal Mail
We offer two forms of Royal Mail service, 2nd class large letter/small parcel and 1st class small parcel, whilst these are without any notifications or tracking services you can see the order status in your account history. Orders are processed in the same way as our courier orders so within 24hrs from receipt, then shipped, offering an economical alternative.
Whilst mostly we are seeing deliveries take just a couple of days please do not use this service if your order is at all urgent or time/temperature sensitive as some deliveries are taking much longer. If you have not received your order after 14 days, please use the contact form to let us know.
RM 2nd Class
Use this option if your order is not urgent. Please note there is no tracking with this option. RM aim for 2–4-day service. See more details about the RM2nd Class service here This service is for non-urgent orders up to 2kg
RM 1st Class
Use this option if the postal service is reliable in your area. Please note there is no tracking with this option. RM aim for 1–3-day service. See more about RM1st Class here This service is for non-urgent orders up to 2kg
Courier Services – Tracked Shipping
EVRI 2-5 day tracked (Free over £65.00)
For orders that are not time sensitive but require tracking. This service is for orders up to 14.5kg and under £100.00. As with many couriers they have locations where the service runs brilliantly and other areas not so. If EVRI are good in your location, then this is a good choice for lower value orders that are not time precious, please note that we do not ship liquid yeast with Evri. To make the very most of the service our advice is to download the EVRI APP along with the what3words for your delivery location. We have updated our website to allow customers to add their what3words at checkout, please use it as it really helps seamless delivery. Customers contact details are forwarded to the courier allowing them to send text and email updates keeping the customer informed about their delivery. For customers with the APP the whole delivery experience is enhanced with a raft of options for diverting and changing deliveries. The Malt Millers advice is to DOWNLOAD THE APP AND USE WHAT3WORDS
DHL Delivery (Half Price for orders £65-100, Free for orders over £100)
The Malt Miller offer free deliveries ( some postcode exceptions ) on orders over £100.00. Customers contact details are forwarded to the courier allowing them to send text and email updates keeping the customer informed about their delivery For the best delivery experience The Malt Miller’s advise is to download the APP where customers will be able to track, re-arrange and manage all of their deliveries. This is a next day service UK Mainland customers, Scottish Highlands and Islands, Isle of White, Scilly Isles, for those customers in Isle of Man, Channel Islands this is a 48-72hr service.
DPD
Customers contact details are forwarded to the courier allowing them to send text and email updates keeping the customer informed about their delivery For the best delivery experience The Malt Miller’s advice is to download the APP where customers will be able to track, re-arrange and manage all of their deliveries. This is a next day service UK Mainland customers, Scottish Highlands and Islands, Northern Ireland, Ireland, Isle of Man, Isle of White, Scilly Isles, Channel Islands this is a two day service.
DPD and DHL Saturday
Please choose before the preceding Thursday, 12 noon for delivery on Saturday. If you order now, you can have delivery on [calculating…].
Some larger items (Kegerators, Grainfather G70, Glycol Chillers etc) – are either too heavy or too fragile to send in the courier network. In these instances a pallet delivery is necessary. Our customer service team will make contact providing pallet delivery information.
FREE UK DELIVERY*
Free EVRi 2-5 Day Delivery on all UK Mainland, Scottish Highlands and Islands, Isle of Wight, Scilly Isles and Isle of Man for orders over £65.00
Order over £65.00 we offer free EVRi tracked 2-5 days delivery, this is for orders under 14.5kg, excluding orders over £100 and excluding liquid yeast.
Half Price DHL Next Day Delivery on all UK Mainland orders over £65.00
Zone A – All postcodes in England & Wales
Zone B – AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD
Free DHL Next Day Delivery on all UK Mainland orders over £100.00
Zone A – All postcodes in England & Wales
Zone B – AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD
Free Courier Delivery Northern Ireland, Isle of Man, Scottish Highlands and Islands, Scilly Isles orders over £250.00 & under 30kg, over £300 & 30-60kg
Zone C – BT (Northern Ireland)
Zone D – AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM
*Free and Half Price UK Mainland Shipping T&C’s*
For orders over £65.00 we offer free EVRi shipping, this is for orders that are under 14.5kg. However customers choosing to order the following items will not be able to choose EVRi shipping: All Liquid Yeast, products over £100 in price.
For customers who want next day delivery or to order the above exempt items, we have applied the same value of Free EVRi shipping to our next day DHL delivery Service making it available for half price for orders over £65.00
For orders over £100 we offer free DHL next day delivery
International Delivery Information
For customers outside of the UK there is a £35 minimum order value, our courier partner is DHL Express who offer two levels of service.
DHL Express – This is a premium On Demand Delivery (ODD) service, offering digitised customs documents and clearance, email/text notifications, full tracking using the free DHL app and the ability to adjust and amend delivery times and location. All of this on top of the fastest most reliable international shipments possible for online shopping. To take advantage of this orders placed before 11am each day (UK Time) Monday-Friday will leave the same day and where applicable be next day delivery (see chart below for zones with next day).
DHL Economy Select – Do you have a shipment that is less time-critical but must be delivered within Europe within a fixed transit time? Then choose DHL ECONOMY SELECT. Extensive service to over 30 European countries using the DHL road freight network. Monitor your shipment progress with Track and Trace.
Import One-Stop Shop (IOSS)
Orders containing products under £135.00 to EU countries ( excluding shipping and the value of VAT at your local rate), this will go through IOSS. This means that VAT will be collected at your local rate and added onto your order by our website rather than the courier. The shipping cost will also have your local VAT rate applied to it. This should make smaller orders much easier to place and ship across Europe and you knowing all costs at point of ordering.
Order Containing Products £135 and over and Non EU countries. NoVAT will be charged by our website. However the courier will pay this at your local rate and then request this from you before they will deliver your goods, along with the duties and service charge.
Courier Service Charge – every order shipped outside of IOSS will have a courier charge applied to it and you will be contacted to pay this before delivery. It is what the courier charges for handling your customs order, this varies depending on your location (see chart below), on a larger order this will seem more acceptable.
Business to Business Orders, if you are a business ordering from our website and include your EU VAT number orders are shipped without IOSS and you will be not be charged VAT by our website. By ordering from our website it is deemed that business’s know how importation charges work locally. If in any doubt please email
Import Duty & Local VAT– this is calculated based on the contents of your order, volumes, price, their country of origin, your location, so every order can and will be different. The managing of this is why the courier charges the above fee, some items have it applied and some don’t, it will vary country to country. This can be anything from 1-10% each item, but in most cases it will be less than the UK VAT you used have applied. You can look up the rates here: https://trade.ec.europa.eu/access-to-markets/en/content/ using the codes which are on the additional information tab on each product page.
Please remember these fees will need to be paid at your end when not ordering within IOSS to the courier before delivery, declining to pay them will result in your order not being delivered and a further cost to have them redelivered and any refunds offered will be excluding products which cannot be resold i.e. malts, yeast, hops and minus any charges incurred for failed delivery.
DHL shipping charges are calculated on the website in your basket based on the exact shipping weight of your parcel. You can also use the Shipping Calculator at the top of this page to see the estimated price.
DHL Express Zones
Zone 1
Belgium*, Republic of Ireland, Luxembourg, Netherlands*
Zone 2
France*, Germany*, Monaco
Zone 3
Austria*, Denmark*, Finland*, Italy*, Portugal,* San Marino, Spain*, Sweden*.
Zone 4
Bulgaria*, Croatia, Cyprus*, Czech Republic*, Estonia*, Greece*, Hungary*, Latvia*, Lithuania*, Malta*, Poland*, Romania*, Slovakia*, Slovenia*.
Zone 5
Albania, Bosnia & Herz, Canary Islands, Faroe Islands, Gibraltar, Greenland, Iceland, Isarael, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey
Zone 6
United States (US)
Zone 7
Canada
Zone 8
New Zealand
Zone 11
Australia
Zone 12
Jersey, Guernsey
Zone 13
Andorra
For the latest transit times between an origin and destination address, as well as the availability of our DHL Express services, please refer to the DHL Capability Tool at http://dct.dhl.com
Europe DHL Economy Select
Europe Zone 1
Belgium, Luxembourg, Netherlands, Republic of Ireland
Europe Zone 2
France, Germany, Monaco
Europe Zone 3
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.
Europe Zone 4
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.
Europe Zone 5
Gibraltar, Liechtenstein, Norway, Switzerland
Europe Zone 6
Jersey, Guernsey
Europe Zone 7
Andorra
Proud suppliers of quality malt, grains, hops and yeast for the home brewer and the micro-brewery trade since 2010.
After making beer at home for a couple of years, proprietor Robert Neale became disillusioned with the poor quality of ingredients and equipment available to the home brewer. Rob set out to find only the very best ingredients and bespoke equipment available with a vision to then sell those quality ingredients to other home brewers at an affordable price.
Quality and freshness is at the very heart of the business. We don’t just source the very best available – we also store and prepare our ingredients so they arrive at your door in peak condition.
We ship throughout the UK, Europe and Internationally and offer next-day and Saturday delivery, together with free delivery for UK mainland orders over £100.